Insights

Notes from the chart room

What 1.2 million miles and a decade inside private households teach you, written down as we go.

The standard

Travel is somebody’s job

In the best-run households, someone keeps the file, calls ahead, and checks the plane three times. On what a decade inside taught us about why some people never have a bad trip.

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The way it works

Whose guest you are

At the top end, hotels are relationship businesses. The difference between a stay and a great one is whether the hotel knows whose guest you are, and how that comes to be.

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When to go

In praise of the shoulder season

The finest month in most of the world is the one just before or just after everyone shows up. On timing a trip like someone who has done it hundreds of times.

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